Find answers to frequently asked questions. The Art of Dress: providing clothing, shoes, jewelry, and accessories for every moment of your day and life.
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PRODUCTS

How will I know my clothing or shoe size?

Each product page includes a link to the individual size guide for each garment. Additional sizing tips can be found in the product description. Contact help@meridianboutique to receive advice on individual products and sizing.

How do I care for my amazing new clothing?

Each product page includes details on how to specifically care for the item. Follow these instructions to prolong the quality and lifespan of your product.

Do you offer extended warranties?

Not at this time. However, if you feel you've received a product that is defective, please contact help@meridianboutique.com.

E-Gift Gards

E-Gift cards are available in any denomination and make the perfect gift. They are delivered by email and contain instructions on how to redeem at checkout. Our gift cards have no additional processing fees and never expire.

Gift cards purchased online are exclusive to our online site and cannot be redeemed at our downtown Bozeman, MT clothing store. Respectively, gift cards purchased in-store are only redeemable in-store. We can easily transfer the balance to an in-store/physical gift card if preferred. Please contact help@meridianboutique.com to communicate your preference.

How can I check the balance of my gift card?

Email help@meridianboutique.com for all balance inquiries.

I seem to have misplaced the code for my e-gift card. Is it possible to resend it?

We can resend your e-gift card code via email at any point in time. Contact help@meridianboutique.com.

How do I use my promotion code?

At checkout you will be able to enter your promotion or gift card code. When you click "Apply" it will be automatically added to your order. If you have any questions or issues regarding promotion or gift card codes, please contact us at help@meridianboutique.com.

Can I place an order as a gift?

Yes! At checkout, you will have the option to leave us a note. We also offer complimentary gift wrapping if requested.

Payment Options + Pricing

What methods of payment do you accept?

We accept all major credit cards: Visa, Mastercard, Discover, and American Express. We also accept Shop Pay, PayPal, Venmo, G Pay and MetaPay.

Do you offer price matching?

We are a small, locally owned business and do not offer price matching services on our competitor's temporary sales and promotions. However, we will consider price matching on end-of-season items. To inquire, email help@meridianboutique.com.

Payment Security

Do you save my payment information for future orders?

When you place an order through the site, we will maintain your Order Information (including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number for our records unless and until you ask us to delete this information. For further information, please reference our Privacy Policy.

How do you protect my payment and personal information?

Our Shopify storefront is PCI compliant by default ensuring payment information and personal data are safe. To learn more, visit Shopify's security page.

Order Processing

Can I place an order without creating an account?

Yes, it is possible to check out as a guest. However, if you do decide to create an account, you will be able to view your order history.

I placed my purchase over the weekend. When will I receive my confirmation?

You will automatically receive an email confirmation once your order has been placed.

How long will it take for my order to be processed & shipped?

We are grateful for your purchase! Online orders are processed Monday through Friday and will ship within 1-3 business days. Shipping delays may occur. Our team will be in contact with you by email if there are any postponements.

When will I receive a tracking number for my order?

You will receive an email confirmation once your order has been placed. An email update will be sent when your order has shipped along with shipping details and a tracking number. You may follow the tracking number link for estimated delivery.

Can I edit or cancel my order, once it has been confirmed?

Unfortunately, we can not guarantee that we will be able to accommodate a change or cancellation to your order based on the timing of your request. If you would like to change or cancel your order, please contact us at help@meridianboutique.com as soon as possible to ensure that we are able to assist you.

Can I change my shipping address?

We ship to the exact address provided at checkout. We are not responsible for delays caused by the carrier or for lost orders submitted with incorrect shipping information. Additional fees may be incurred for packages that have to be re-shipped.

We will do our best to accommodate any address changes. However, we cannot guarantee that we are able to update your shipping address once the order has been confirmed. Contact help@meridianboutique.com as soon as possible to ensure that we're able to best assist you.

I received my order, however it is either faulty, incomplete or containing the incorrect item. How should I proceed?

Please contact our customer service team as soon as you discover that your order is not as you expected. You can email us at help@meridianboutique.com or call us at +1 (406) 285-1915. We are available Monday - Friday 9am - 5pm (MDT). If you reach us outside these hours, we will be in touch as soon as possible.

Shipping

How much will shipping cost?

Shipping rates vary depending upon the weight (item(s) ordered) of the package as well as the type of shipping selected.

The following shipping options are available and pricing will vary based on location, etc.

• USPS Parcel Select Ground
• USPS Priority Mail
• UPS 3 Day Select
• UPS Next Day Air

What shipping methods do you offer?

We provide FREE shipping for all orders over $250. In-store pickup is available. Orders with 3-day shipping or overnight shipping will ship the same day if the order is placed before 2pm (MDT). Orders placed after 2pm (MDT) will be shipped the following business day.

How long will it take for my order to arrive?

Orders ship through USPS with 3-day Priority or Parcel Select Ground shipping. However, we also ship orders through UPS Ground which takes up to 5-7 business days for delivery, depending on location. Timeframes may vary especially during holiday seasons or other peak periods.

Additionally, adverse weather conditions can also affect delivery timeframes. Please check with USPS or UPS directly. Refer to your tracking number to determine which shipping company handled your package and proceed accordingly.

Do you ship internationally?

Not at this time. We currently ship to all locations within the United States and Canada.

Unfortunately, we are unable to ship to APO/FPO addresses.

Are International Duties and Taxes included in your shipping rate?

International duties and taxes are not factored into our shipping cost. Therefore, depending on your carrier selection, additional fees may apply.

My shipment was lost or stolen. Who do I contact?

Meridian Ltd. is not responsible for missing or stolen packages, delays in shipping, or charges incurred for refused packages. If a package is lost in transit, we will do everything we can to assist you. Contact our customer support team at help@meridianboutique.com.

My tracking lists my order as delivered. However, I never received my package. How should I proceed?

Meridian Ltd. is not responsible for missing or stolen packages, delays in shipping, or charges incurred for refused packages.

We recommend you check with buildings nearby. Occassionally a carrier will mark a package as delivered before they have dropped it off. Please contact the mail carrier provided with your tracking information.

If you have proceeded with the above suggestions to no avail, please contact us within 5 business days of the package being marked as delivered. We will do our best to assist you, however Meridian Ltd. is not responsible for lost or stolen packages. 

Do you offer free return shipping?

Please note, we are a small local business and do not offer free shipping on returns.

Returns + Exchanges

Online Order Return Policy

For all online purchases at meridianboutique.com, we will accept returns of full-priced items for refund, exchange, or store credit. Purchases made using a discount code greater than 20% may only be returned for exchange or store credit.

Sale items discounted up to 49% off may only be returned for exchange or store credit if returned within 7 days upon receiving your order. *Return time is calculated from the time you receive your order until the time it enters the mail back to us. Items discounted 50 - 70%+ are not eligible for return. Fragrances, candles, and lingerie cannot be returned or exchanged. Shoes and Jewelry must be returned in original packaging.

Returned merchandise must be unworn, unwashed, undamaged, in salable condition, and with original tags attached. To qualify for a full refund, full-price returns must be requested within 7 days of receiving your order. Refunds will be made in the original form of payment. Original shipping fees are not refundable. Returns for exchanges or store credit on full-price items must be made within 14 days of receiving your order.

To request a return, please email help@meridianboutique.com. Visit our Refund Policy page for more information.

How do I request a return or exchange?

To qualify for a full refund, full-price returns must be requested within 7 days upon receiving your order. Returns for exchanges or store credit on full-price items must be made within 14 days upon receiving your order.

Refunds will be made in the original form of payment. Original shipping fees are not refundable.

To request a return or exchange, please email help@meridianboutique.com. Visit our Refund Policy page for more information.

Where do I send my return package once approved?

We recommend packages be returned by a traceable carrier and insured to the full amount of the merchandise since Meridian Ltd. is not liable for lost packages. You may select a carrier of your choice. Please print and include your receipt or email confirmation in your return package. Address the package to:

Meridian Ltd. Returns
101 East Main Street, Suite 6
Bozeman, MT 59715

How will I know when you've received my return?

Our customer service team will email you a refund notification. Your refund will then be processed.

Please allow up to 5 - 10 business days before contacting us as help@meridianboutique.com and we will resolve the issue promptly.

When can I expect a refund?

Refunds will be made in the original form of payment and processing times vary based on each financial institution. Please allow up to 5 - 10 business days before contacting us as help@meridianboutique.com.

Loyalty Program

What is the Meridian Boutique Ladies of Loyalty Rewards Program?

Meridian's Ladies of Loyalty Rewards Program is free to join and better yet, once enrolled, points are automatically applied to your account.

It's the easiest way to earn rewards and discover the Art of Dress with member-exclusive discounts, access to special events, free online shipping, and much more!

What is the benefit of joining?

Simply, you'll save money with *every purchase in-store and online. Once you create an account you will automatically begin accruing points with every purchase, earn free shipping online, and receive access to exclusive offers and sales, etc.

*Sale items, gift cards, shipping fees, taxes and discounts are excluded. Orders with multiple items that have full-price along with discounted items do not qualify towards points.

How do I join?

Create a Meridian Boutique customer account in-store, and you will automatically become part of our program. Or, you can join by using our loyalty program widget 'Check Rewards' at the bottom of your desktop or mobile screen to create a store account.

How do I earn loyalty points?

Earn 1 point for every $1 you spend [online or in-store]*. You will receive an email with your updated loyalty points balance each time you spend. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including [following us on Instagram and referring friends, etc.]. Use your loyalty points to redeem rewards, or save them to unlock even more exciting rewards.  

*Sale items, gift cards, shipping fees, taxes and discounts are excluded. Orders with multiple items that have full-price along with discounted items do not qualify towards points.

How do I check my point balance?

You can check your rewards balance anytime by clicking on the loyalty program widget 'Check Rewards' at the bottom of your desktop or mobile screen.

Each time you shop in-store or online, you will receive an email with your updated rewards balance.

For questions regarding your balance, email help@meridianboutique.com.

How do I redeem my rewards points?

Once you've accrued enough points to unlock a reward, you'll be able to redeem for a unique reward coupon.

You can use your reward coupon during checkout in-store or online. When shopping online, copy and paste your unique code into the Discount bar at checkout and click 'Apply'.

If you are shopping at our Brick & Mortar, please let one of our stylists know that you would like to redeem your coupon towards your purchase.

*Note you can only use one coupon code per order.

Can I use multiple coupons towards one purchase?

Please note you can only use one coupon code per purchase.

Why didn't I earn points?

Please note sale items, gift cards, shipping fees, taxes and discounts are excluded. Orders with multiple items that have full-price along with discounted items do not qualify towards points.

Do my rewards expire?

No. There is no expiration date.

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